Returns & Refunds policy

Thank you for choosing our custom-made products. Each item is created specifically for your personal requirements, and we invest considerable time, materials, and craftsmanship into every order. To ensure a transparent and reassuring experience, we would like to clarify our refund and return policy.

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1. Custom Products (Applicable to All Personalized Orders)

Because custom-made products are uniquely created based on your specifications and cannot be resold,

once production has begun, custom orders cannot be canceled, refunded, or exchanged.

This policy isn’t meant to limit your rights—it simply reflects that:

• Every step of the process is tailored to your request

• The materials and labor involved cannot be reused

• Custom work is irreversible once started

If you wish to adjust details before production begins (such as color, layout, size, or decorative elements),

→ You are welcome to contact us, and we will do our best to accommodate your changes.

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2. Quality Guarantee

We take the quality of our work seriously. If any of the following issues occur, we will gladly provide support:

• Damage during shipping

• Wrong item received

• Significant discrepancies from the approved design or draft

Depending on the situation, we may offer repair, replacement parts, or a remake to ensure you receive a product you are happy with.

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3. Non-Custom Products (If Applicable)

For standard, non-custom products:

You may request a return within 7 days of delivery if the item is unused and in its original condition.

A refund will be processed once the returned item has been received and inspected.

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4. We’re Always Here to Help

If you have any questions before ordering, during the production process, or after receiving your item, feel free to reach out.

We’re committed to making your experience smooth, transparent, and enjoyable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@moonpaws.art